Owning a 3D printer is a bit like owning a race car - you are the mechanic as well as the driver, so you'll need to do some maintenance, and occasionally fix things when they go wrong. You'll need to own a PC, have an internet connection, know how to use screwdrivers and spanners, and have the confidence to pull things apart for maintenance and repair.
Elegoo have an excellent collection of support resources to assist you in replacing parts yourself.
Note that some components such as release film are considered consumables that wear as you use them (just like tyres on cars), and are expected to be replaced by the owner when worn out. The LCD, resin tank and build plate have a 6 month warranty, and the printer base structure has a 12 month warranty.
Slicer software
Support Wiki for Mars 5 / Ultra
https://wiki.elegoo.com/en/mars
Common replacement tutorials for Mars 5
Common replacement tutorials for Mars 5 Ultra
- Release Film Replacement
- Camera Ribbon Cable Replacement
- Constant Current Board Replacement
- Cooling Fan Replacement
- Lead Screw Nut Replacement
- Motherboard Replacement
- Touchscreen Replacement
- Wifi Socket Replacement
- Z-axis Limit Switch Replacement
- UV Light Panel Replacement
- Clear the onboard memory files
- OTA Firmware Update Tutorial
How to find spare parts for Mars 5 / Ultra
https://au.elegoo.com/collections/elegoo-spare-parts-for-mars-series-lcd-resin-3d-printers
Technical Support from the manufacturer
Visit this page: https://www.elegoo.com/pages/contact-us
Fill out the form with your details, date of purchase, and they will get back to you.
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