Owning a 3D printer is a bit like owning a race car - you are the mechanic as well as the driver, so you'll need to do some maintenance, and occasionally fix things when they go wrong. You'll need to own a PC, have an internet connection, know how to use screwdrivers and spanners, and have the confidence to pull things apart for maintenance and repair.
Elegoo have an excellent collection of support resources to assist you in replacing parts yourself.
Note that some components such as build plates, nozzles, heaters and thermistors are consumables that wear as you use them (just like tyres on cars), and are expected to be replaced by the owner when worn out. Hot ends have a 3 month warranty, extruders have a 6-month warranty, and the printer base structure has a 12 month warranty.
Slicer software
Support Wiki for OrangeStorm Giga
There is a support wiki available here: https://wiki.elegoo.com/en/home
Common replacement tutorials for OrangeStorm Giga
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Replacing the Y-axis Motor Driver Board https://youtu.be/Jqcxba6ZO4E Multi-Extruder Installation and Printing Tutorial https://youtu.be/YMMJ1W6DLK4 Unboxing Video https://youtu.be/kUxeEWSaQDs Replacing the X-axis Motor https://youtu.be/7RK0m0QUCbI Replacing the X-axis Timing Belt https://youtu.be/oJR93stia1M Replacing the Y-axis Motor https://youtu.be/LnK5_AuUzGg Replacing the Y-axis Timing Belt https://youtu.be/_ABpjdhLTRc Replacing the Z-axis Motor https://youtu.be/FUATwIs5u2M Replacing the Extruder Gearbox https://youtu.be/eq53Gh15tNQ Replacing the Print Head Adapter Board https://youtu.be/XgAd7JvIge0 Replacing the Throat Cooling Fan https://youtu.be/-JD410TJHcM Replacing the Proximity Switch https://youtu.be/K9xFTCiJZf4 Replacing the Leakage Protector https://youtu.be/L2Vh4eTpgL8 Replacing the Model Cooling Fan https://youtu.be/sJe20LRTPK8 Replacing the Heatbed MOS Board https://youtu.be/B7_APlhLuco Replacing the Nozzle https://youtu.be/bl_kWjiP6O4 Replacing the Nozzle Assembly https://youtu.be/tmNc9QtISrY Replacing the Thermistor and Ceramic Heating Plate https://youtu.be/1MkXoO9drbU Replacing the Limit Switch https://youtu.be/xhafnWAZgnA Replacing the Cooling Fan https://youtu.be/ejpxIQ0E1bc Routine Maintenance https://youtu.be/D9vJw038IhI Replacing the Mainboard https://youtu.be/KhJrDsiqXLc Installing the Camera Kit https://youtu.be/QI9AsoMrYIA
How to find spare parts for OrangeStorm Giga
https://us.elegoo.com/collections/for-orangestorm-giga
Technical Support from the manufacturer
Visit this page: https://www.elegoo.com/pages/contact-us
Fill out the form with your details, date of purchase, and they will get back to you.
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