Concord App does not work on my phone

Systems covered by this article

This page is for Concord surveillance systems whose model names end in ...-A, ...-P, ...-V2, or ...-V3 only. 

You will find the model name on the white sticker on the lid of your system - it looks like CNKxxxxx-V2.

For V4 Concord systems bought after August 2025, please download the App Concord Connect.

Issue

Your phone doesn't work with the Concord Security App, or it can't display your cameras correctly.

Cause

Your phone may have configuration issues that prevent the Concord Security App from working. 

Solutions

Removing the App, restarting the phone, and reinstalling the App may help. Make sure you press Allow to any popups the phone gives you after opening the App.

Otherwise, install an alternative App (RXCamView) that also works with Concord systems:

• Android: https://play.google.com/store/apps/details?id=com.client.rxcamview&hl=en_AU

• Apple: https://apps.apple.com/au/app/rxcamview/id1062447553

  

Connect your system using this App as shown below.

Open the App and press Allow to any popups it gives you.

Android: Press Setting & Allow for background power usage

Press Deny to this one below

Press OK on the bottom of the overlay

Press the three bar menu on the top left

Press Device List

Press the + on the top right, then press IPC/NVR/DVR

Allow any permissions it requests

Scan the QR code on the label stuck to the lid of your Concord system

Type your password and press Save

If you log in with a name other than admin in the Concord Security App, type it here

Your Concord system should appear and say Connected.