Neptune 4 Plus TL4974 and Neptune 4 Max TL4976 - Elegoo 3D Printer support ENZ

Owning a 3D printer is a bit like owning a race car - you are the mechanic as well as the driver, so you'll need to do some maintenance, and occasionally fix things when they go wrong. You'll need to own a PC, have an internet connection, know how to use screwdrivers and spanners, and have the confidence to pull things apart for maintenance and repair.

Elegoo have an excellent collection of support resources to assist you in replacing parts yourself.

Note that some components such as build plates, nozzles, heaters and thermistors are consumables that wear as you use them (just like tyres on cars), and are expected to be replaced by the owner when worn out. Hot ends have a 3 month warranty, extruders have a 6-month warranty, and the printer base structure has a 12 month warranty.

These two printers share the same basic components. The difference is the Max is larger (420 x 420 x 480mm) than the Plus (320x320x385).

Slicer software

Download slicers from Elegoo

Youtube tutorials for slicers

Support Wiki for Neptune 4 Plus / Max

https://wiki.elegoo.com/en/neptune

Support links on this page for Neptune 4 Plus / Max

• How can I improve the leveling effect?
• How can I improve the printing quality?
• How can I deal with the Z-offset abnormal?
• How can I deal with the printing layer shits issue?
• How to solve the issue that nozzle clogged and no filaments out from the extruder?
• Why there is noise when X/Y-axis moves?
• Remote printing operation guide
• Fix Pack tutorial
• Image-installation methods
• Mainboard firmware update
• Touch screen firmware update
• OrcaSlicer Parameter Configuration Import Tutorial
• Web Page Control

Common replacement tutorials for Neptune Plus / Max

• Motherboard replacement
• Nozzle assembly replacement
• Print head cable replacement
• Model cooling fan replacement
• Power supply replacement
• Y-axis Acceleration Sensor Replacement Tutorial
• Replacement of Y-Axis Plastic V-Wheels
• Nozzle Replacement
• Extruder Gear Replacement Tutorial

How to find spare parts for Neptune Plus / Max

Technical Support from the manufacturer

Visit this page: https://www.elegoo.com/pages/contact-us

Fill out the form with your details, date of purchase, and they will get back to you.