Firmware update for Concord NVR CNK8868VIBA-V3 - QV5532 – Electus Distribution

Issue: Switching on Notifications in the Concord App may cause a Concord NVR to restart unexpectedly

Model affected: CNK8868VIBA-V3 (on the label on the top of the black box) - also known as QV5532.

How to resolve: Please follow the instructions below to update the firmware on your NVR Base unit by using a PC to copy a firmware file to a USB stick, and then using the menu in the NVR to upgrade it.

Instructions:

Please visit this link shown below to download the latest firmware update files for your NVR unit:

https://dam.jeg.systems:443/pindownload/login.do?pin=4UV4IQVAQD2G

Extract the Zip file to a local folder on the PC. Copy the .SW file to a USB stick. Put the USB stick in the USB port on the back of the base station, connect a screen and mouse to the unit, and power it on if it is off.

Click the bottom-left corner of the screen and then click Setup. Enter your password.

Now click System, then Maintenance, then Upgrade. Click Select File.

If the USB stick does not appear, swap the USB stick and USB mouse around.

Now choose the file: N6312X_V8.2.4.1-20250220.sw

Press OK, and then press Upgrade.

Wait for the success message – the unit should restart after a minute or so. If it does not, power-off the NVR Base unit by pressing Shutdown from the bottom-left corner menu.