If your Concord Security mobile device app is unable to connect to the Concord Security unit, the network cable to your router may be unplugged, the network settings may be wrong, or you may have a network/router/modem issue.
Start by making sure the unit has a working internet connection to its remote server.
Check that your NVR/DVR has a green “tick” in the box to the left of the date, as shown below.
A red X in that box means the network cable is not connected.
Make sure the cable is connected from your DVR network port to a LAN port on your ISP’s modem (usually a white box with 4 or more network ports on it).
A yellow triangle in that box means the unit cannot connect to its remote server via the internet.
Reset the unit as described on this page.
If the unit still does not get the green tick after the network reset, your modem or network has configuration issues.
Try restarting your modem. Sometimes the modem’s firewall may hang, and a reboot of the modem will fix this. Once your modem has restarted, unplug the unit's network cable and then plug it back in again.
If you need assistance, please call 0800 235 328 9am to 5pm AEST Monday to Friday and ask to be transferred to technical support.
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